Return Policy

Return & Refund Policy for Gadget Hub

At Gadget Hub, we strive to provide high-quality products and a seamless shopping experience. However, due to the nature of drop shipping, our return and refund policy is designed to protect both our customers and our business. Please read the following policy carefully before making a purchase.

1. Eligibility for Returns & Refunds

We accept returns and refunds only under the following conditions:
✔ Damaged or Defective Products – If your item arrives damaged or defective, you may request a return or replacement.
✔ Incorrect Item Received – If you receive the wrong product, we will arrange for a replacement.
✔ Lost Shipments – If your package is not delivered within 45 days of shipment, we will investigate and issue a refund if necessary.

📌 Note: We do not accept returns or refunds for:

  • Buyer’s remorse (change of mind after purchase).
  • Incorrect orders due to customer error (e.g., wrong size, color, or address entered).
  • Minor variations in product appearance due to supplier differences.
  • Late delivery caused by shipping carrier delays, customs processing, or other uncontrollable factors.

2. Return Process

If your order qualifies for a return, follow these steps:

1️⃣ Contact Us First

  • Email us at popuptarget@gmail.com within 7 days of receiving the item.
  • Provide your order number, clear photos/videos of the issue, and a description of the problem.

2️⃣ Wait for Approval

  • If your return request is approved, we will provide instructions for return shipping.
  • Do not send items back to the supplier or return address on the package without prior approval.

3️⃣ Return Shipping

  • Customers are responsible for return shipping costs, unless the item was incorrect or defective.
  • The item must be unused, in original packaging, and include all accessories.

4️⃣ Inspection & Refund Processing

  • Once we receive and inspect the returned item, we will notify you about your refund status.
  • If approved, refunds will be issued within 5-10 business days to your original payment method.

📌 Note:

  • If the returned item is not in its original condition (e.g., used, missing parts), we reserve the right to deny a refund or offer only a partial refund.
  • We are not responsible for lost or damaged returns, so please use a trackable shipping method.

3. Refund Policy

✔ Approved Refunds

  • Refunds will be issued for damaged, defective, incorrect, or lost items as per our policy.
  • Refunds will be processed to your original payment method within 5-10 business days after approval.

❌ Non-Refundable Situations

  • Orders that are still in transit or delayed due to external factors.
  • Returned items sent without prior approval.
  • Digital products, gift cards, or personalized/customized items.

4. Order Cancellations & Changes

  • Cancellation requests must be made within 24 hours of placing an order. After this period, we cannot guarantee cancellations as the order may already be in processing or shipped.
  • Once an order has been shipped, it cannot be changed, redirected, or canceled.

5. Charge backs & Disputes

  • We encourage customers to contact us first before filing disputes or chargebacks with their bank or payment provider.
  • Unauthorized chargebacks may result in being blacklisted from future purchases at Gadget Hub.

6. Contact Us

If you have any questions about our return and refund policy, please contact us:
📧 Email: popuptarget@gmail.com
📞 Phone: +972543236937

We appreciate your understanding and cooperation in ensuring a smooth shopping experience!

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